TERMS OF
SERVICE
TERMS OF
SERVICE
TERMS OF
SERVICE
The ground rules for ordering, delivery and refunds. Written in plain words, because nobody likes small print.
The ground rules for ordering, delivery and refunds. Written in plain words, because nobody likes small print.
last updated · 1 october 2026
on this page
01
ordering
02
delivery
03
cancellations & refunds
04
allergens
05
gift cards & promos
06
the boring bit
the short version
Order by 2pm for same-day delivery inside our zones.
Cancel up to 2 hours before your slot for a full refund.
Something not right? Tell us within 24 hours and we’ll make it right.
01
ordering
ordering
All prices are in US dollars and include tax. Once we email your order confirmation, your order is accepted and we start baking.
All prices are in US dollars and include tax. Once we email your order confirmation, your order is accepted and we start baking.
We bake in small batches, so a flavour can sell out. If that happens we’ll swap it for something similar or refund that item.
We bake in small batches, so a flavour can sell out. If that happens we’ll swap it for something similar or refund that item.
02
delivery
delivery
Same-day delivery is available for orders placed by 2pm within 10km of a shop. Delivery slots are our best estimate, and we’ll text you if your rider is running late.
Same-day delivery is available for orders placed by 2pm within 10km of a shop. Delivery slots are our best estimate, and we’ll text you if your rider is running late.
If nobody is home, we’ll leave your box in a safe, shady spot and send you a photo.
If nobody is home, we’ll leave your box in a safe, shady spot and send you a photo.
03
cancellations & refunds
cancellations & refunds
You can cancel up to 2 hours before your delivery slot for a full refund. Fresh food can’t be returned, but if your order arrives damaged, wrong or not up to scratch, send us a photo within 24 hours and we’ll replace it or refund you.
You can cancel up to 2 hours before your delivery slot for a full refund. Fresh food can’t be returned, but if your order arrives damaged, wrong or not up to scratch, send us a photo within 24 hours and we’ll replace it or refund you.
04
allergens
allergens
Every product page lists its allergens. Our kitchen handles nuts, dairy, eggs and gluten, so we can’t guarantee any donut is free from traces. Please check before you order.
Every product page lists its allergens. Our kitchen handles nuts, dairy, eggs and gluten, so we can’t guarantee any donut is free from traces. Please check before you order.
05
gift cards & promos
gift cards & promos
Gift cards are valid for two years and can’t be swapped for cash.
Gift cards are valid for two years and can’t be swapped for cash.
one promo code per order
one promo code per order
promo codes can’t be used on gift cards
promo codes can’t be used on gift cards
dunk club birthday donuts are collected in-store
dunk club birthday donuts are collected in-store
06
the boring bit
the boring bit
Everything on this site, from photos to recipes to the word dunkly, belongs to us. We may update these terms from time to time, and we’ll post any changes on this page.
Everything on this site, from photos to recipes to the word dunkly, belongs to us. We may update these terms from time to time, and we’ll post any changes on this page.
something unclear?
Ask us anything about these terms. We’re happy to explain in even plainer words.
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